At a salon, front desk team members often don't get the respect and credit they deserve - and that's putting it mildly! Julie Molina is a Certified Front Desk Trainer and team leader with Summit Salon Business Center, and a shareholder and stylist at Soto Signature Salon & Spa in Perrysburg, Ohio.
The front desk is the first place a guest goes when they walk into a salon, and their last stop on the way out. Yet front desk team members often don't get the respect and credit they deserve - and that's putting it mildly! Julie Molina is a Certified Front Desk Trainer and team leader with Summit Salon Business Center, and a shareholder and stylist at Soto Signature Salon & Spa in Perrysburg, Ohio. In this episode, Julie and Blake Reed Evans get real about retaining front desk talent, while preparing front desk staff- and management, for the guest drama that comes their way. Plus, how to turn a profit at the front desk.
SUMM IT UP is produced by Andrea Muraskin, with editorial support from Tim Fisk.
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Download free resources and learn about Summit's front desk training at summitsalon.com/divisions/front-desk-division
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