SUMM IT UP

Bring recognition (and incentive) to your front desk team ft. Rose Coitrone

Episode Summary

Coach extraordinaire Rose Coitrone on how to create a "modern" front desk with respect, retention, and profit.

Episode Notes

The front desk team is essential to the success of any salon company. And yet customer service and retention are pain points for many salon companies. "No one should feel like they're 'just' a front desk person," says Summit salon coach and front desk trainer Rose Coitrone. And if trained, respected and incentivized appropriately, the front desk can be a sales powerhouse. 

 In this conversation, Rose and Blake get into:

• Why a front desk staff person should be able to "play a stylist" 
• Creating a bond between the front desk and stylists, and the front desk and guests
• Sales scripts that come across as authentic offerings 
• Research-based incentives that boost retention including yearly pay raises and time off 
• Expanding jobs of front desk staff with roles like social media and hospitality

Learn more about Rose and book a 30 minute discovery call. 

Follow her on IG @rosecoitrone.

Email her at rcoitrone@summitsalon.com.